Real-time responsive support

Soporte con respuesta en tiempo real

TECOI offers excellent after-sales service: our relationship with the customer goes beyond a purely commercial agreement. From the moment a commercial alliance is established, a solid network circle is created between the machine, the customer and TECOI.

SERVICES

When the customer contacts TECOI, either by phone or email, we manage the case and effectively decide, depending on the customer’s needs, the appropriate type of repair: on-site or remote. Para una rápida respuesta y siempre que sea posible, de manera remota y si fuera necesario, el técnico puede vincularse con la máquina, por supuesto, estableciendo la conexión de manera segura. We work extended hours, adjusting to the time slots of the countries where we have installations.

Además, en TECOI, realizamos seguimiento a través de llamada o correo electrónico del estado de nuestras máquinas periódicamente, poniendo especial atención en las sugerencias del cliente.

CONSUMABLES AND SPARE PARTS

We are official distributors of consumables and spare parts of the brands that have been implemented in our machines for laser, plasma, oxyfuel and machining stations. We store enough spare parts and consumables to allow their quick distribution to the customer, with immediate shipments to any place in the world.

PERSONALISATION AND COMMUNICATION

There is a specialised approachfor each case, providing specific solutions with the sole objective of achieving customer satisfaction and guidance in the prevention of breakdowns.

To ensure the correct operation of the machine, TECOI remains in constant communication with the customer. Proporcionándole información sobre nuevos lanzamientos y realizando actualizaciones si fueran necesarias en su máquina.

CONTINUOUS TRAINING

The continuous technological advance keeps our technicians in constant training.9 A better preparation that facilitates solutions to customer needs. We createcustomised equipmentaccording to machine model and cutting technology.

ALL OVER THE WORLD

TECOI has technicians distributedaround the world to providereal time support in most cases