{"id":26189,"date":"2021-03-12T08:34:50","date_gmt":"2021-03-12T08:34:50","guid":{"rendered":"http:\/\/tecoi.com:8008\/support\/"},"modified":"2021-08-13T10:33:32","modified_gmt":"2021-08-13T10:33:32","slug":"support","status":"publish","type":"page","link":"https:\/\/tecoi.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Secci\u00f3n&#8221; module_id=&#8221;Support&#8221; _builder_version=&#8221;4.8.2&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.7.6&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.7.6&#8243; _module_preset=&#8221;default&#8221;][et_pb_cta button_url=&#8221;tel:+34987703092&#8243; button_text=&#8221;CALL US &#8221; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f2b735&#8243; custom_button=&#8221;on&#8221; button_text_color=&#8221;#000000&#8243; button_bg_color=&#8221;#f2b735&#8243;][\/et_pb_cta][et_pb_text _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p style=\"text-align: left;\">\n            <strong>TECHNICAL ASSISTANCE SERVICE <\/strong>\n          <\/p>\n<p style=\"text-align: left;\"><strong>CALL US<\/strong><strong> <\/strong>(+34) 987 70 30 92<\/p>\n<p><strong>EMAIL <\/strong><a title=\"info@tecoi.com\" href=\"mailto:sat@tecoi.com\">sat@tecoi.com<\/a><\/p>\n<p style=\"text-align: left;\">TECOI offers <strong>excellent after-sales service<\/strong>: <strong>our relationship with the customer goes beyond a purely commercial agreement.<\/strong> From the moment a commercial alliance is established, a solid network circle is created between the machine, the customer and TECOI.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.7.6&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;https:\/\/tecoi.com\/wp-content\/uploads\/2021\/04\/SAT-_TECOI.jpg&#8221; title_text=&#8221;SAT-_TECOI&#8221; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.8.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.8.1&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.7&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h3>\n            <strong>SERVICES<\/strong><br \/>\n          <\/h3>\n<p>When the customer contacts TECOI, either by phone or email, we manage the case and effectively decide, depending on the customer&#8217;s needs, the <strong>appropriate type of repair<\/strong>: <strong>on-site or remote<\/strong>. For a quick response and whenever possible, remotely and if necessary, the technician can link up with the machine, by establishing a <strong>secure connection<\/strong>, of course. We work <strong>extended hours<\/strong>, adjusting to the time slots of the countries where we have installations.<\/p>\n<h3>\n            <strong>CONSUMABLES AND SPARE PARTS<\/strong><br \/>\n          <\/h3>\n<p>We are official distributors of consumables and spare parts of the brands that have been implemented in our machines for <strong>laser, plasma, oxyfuel and machining stations<\/strong>. We store enough spare parts and consumables to allow their quick distribution to the customer, <strong>with immediate shipments to any place in the world.<\/strong><\/p>\n<h3>\n            <strong>PERSONALISATION AND COMMUNICATION<\/strong><br \/>\n          <\/h3>\n<p>There is <strong>a specialised approach for each case<\/strong>, providing specific solutions with the sole objective of achieving customer satisfaction and guidance in the prevention of breakdowns.<\/p>\n<p>To ensure the correct operation of the machine, TECOI remains in <strong>constant communication with the customer.<\/strong> Providing them with information on new developments and upgrading their machine if necessary.<\/p>\n<h3>\n            <strong>CONTINUOUS TRAINING<\/strong><br \/>\n          <\/h3>\n<p>The continuous technological advance keeps our technicians in <strong>constant training.<\/strong> A better preparation that facilitates solutions to customer needs. We create <strong>customised equipment<\/strong> according to machine model and cutting technology.<\/p>\n<h3>\n            <strong>ALL OVER THE WORLD<\/strong><br \/>\n          <\/h3>\n<p>TECOI has technicians distributed around the world to provide<strong>real time support<\/strong> in most cases<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TECHNICAL ASSISTANCE SERVICE CALL US (+34) 987 70 30 92 EMAIL sat@tecoi.com TECOI offers excellent after-sales service: our relationship with the customer goes beyond a purely commercial agreement. From the moment a commercial alliance is established, a solid network circle is created between the machine, the customer and TECOI. SERVICES When the customer contacts TECOI, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-26189","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TECOI&#039;s Technical Assistance Service<\/title>\n<meta name=\"description\" content=\"Excellent after-sales service: our relationship with the customer goes beyond a purely commercial agreement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tecoi.com\/en\/soporte\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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